Privacy Policy
2AM Desk (“we,” “us,” or “our”) provides an after-hours AI phone receptionist service for independent plumbing and HVAC businesses. This Privacy Policy explains how we collect, use, and share information when you use our website or services.
For questions about this policy, contact us at hello@2amdesk.com.
Information we collect
We may collect:
- Contact information you provide (such as name, email address, phone number, and business name)
- Business configuration details (service area, approved fees, on-call rules, and similar settings)
- Call-related information needed to provide the service (caller name, phone number, address, problem description, urgency, and booking details)
- Technical information from website visits (such as IP address, browser type, and pages viewed)
How we use information
We use the information we collect to:
- Provide, operate, and improve the 2AM Desk service
- Answer calls, quote approved fees, and book jobs on your behalf
- Send you call summaries and service-related messages
- Respond to inquiries and provide customer support
- Comply with legal obligations and enforce our terms
SMS / text messaging
We collect phone numbers to send call summaries and service messages related to your use of 2AM Desk. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the service (for example, telephony, hosting, and messaging providers), under appropriate confidentiality obligations
- Your business, when we send call summaries and booking details for calls handled on your behalf
- Authorities when required by law or to protect rights, safety, or security
Data retention
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. You may contact us to request deletion of account-related information, subject to legal and operational requirements.
Security
We take reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You may update account or configuration details by contacting us
- You may opt out of SMS by replying STOP; reply HELP for help
- You may request access to or deletion of personal information by emailing hello@2amdesk.com
Children’s privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
Contact us
2AM Desk
Email:
hello@2amdesk.com